I am entirely delighted that Wynter's baggage has been delivered to her here in Bishkek. I'm quite pleased because it is only 28 hours since I sent my first e-mail to Turkish Airlines, which needed the paperwork I sent them in PDF form. It is about the same time frame since Wynter herself approached the local representative of Turkish airlines, and rather longer since Wynter's mother approached Delta about this by phone. Perhaps Wynter's mother's pro-activeness was primary in resolving the issue; I believe it was she who obtained the proper form. I like to think I had a hand in it since my e-mail seemed to produce the first official response from TA. But perhaps it was Wynter's visit to the TA office. Impossible to say, of course. The important thing is that she has her luggage. BTW, I am also quite impressed with Wynter herself since she dealt with the situation with calmness and a complete lack of whining. I have nothing but respect for that.

The interesting thing is this. Delta actually doesn't have an official agreement about dealing with such situations with Turkish Airlines, specifically the situation where a bag was not properly checked through the final destination. Indeed, for reasons that don't bear repeating her, Wynter had been directed to only take a carry-on to Bishkek, and Delta had unexpectedly demanded that the bag be checked at plane-side. Nonetheless, both Delta and TA worked to deliver the bag.

I think this speaks well of the human desire for general rationality, as opposed to always being bound by nothing but the letter of contracts or legislation. This is an attitude we want to foster. Justice, compassion and rationality are the best ways for us to interact with most of our fellow human beings.